If you’re BaseLine ROI client, vendor, or colleague, then you know we focus on our clients’ target market and the journey their customers take when making the decision to buy the product or service our clients provide. Nearly 90% of shoppers use reviews “at least sometimes” before spending their money with a company. So it is extremely important that your business is paying attention to what people are saying about your product or service and especially the experience the consumers have when visiting your online or in person store.
Getting The Most Loyal Customers To Take The Time To Write A Review Is Can Be Tough….
NOT ANYMORE!!!!!!!!!!!!
How It Works?
Send A Review Request
Enter your customer's name and phone number or email address (bulk customer contact info uploads available as well)
Customers Receive Request
Our platform sends a branded (your brand) message or email to your customer asking them about their experience and how likely they are to recommend your product or service to a friend or family member.
Smart Segregation
Enter your customer's name and phone number or email address (bulk customer contact info uploads available as well)
Positives Responders
Those responders that are likely to refer your business to a friend or family member are automatically directed to your preferred review site Facebook, Google, Yelp, etc. using our API, where they can leave a review.
Negative Responders
Those responders that are likely to refer your business are directed to a private form where they ask why they were dissatisfied with the product or service they received and what areas of your business need attention. Once the form has been completed, the information is emailed directly to you.